Delivering Delight Requires Execution

I do like delight, I really do.

I was wondering last night about why saved searches have sucked for so long. Got thinking about some slides I’m putting together about quality. Part of it is that “move fast and break things” is counter productive to where we need to be, we need to move fast, but letting people internalize “break things” is part of why I think we’ve not put the attention into resolving it (aka excellence).

Maybe it’s —

Deliver delight by excellent execution

If this was SGI, it probably would have been a BINGO (http://www.geometer.org/sgi/wsj.txt) Though that’s the concept that I think is important. We can’t delight folks if we’re not striving for excellence. Excellence alone allows us to focus on the weeds and the not the result – think about polishing a rock, prettiest rock ever, still a rock.